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U.S. Citizen Services

For the available American Citizen Services, please refer to the links on the left navigation.

Stay Informed, Stay Connected, Stay Safe!

U.S. citizens can register at The Smart Traveler Enrollment Program (STEP) is a free service that enables U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. 

Please see the handout for information about registration and to learn how you can help your fellow citizens in a crisis or emergency.

In Case of Emergency

If you are a U.S. citizen in Kosovo with an after-hours American Citizen Services emergency, please call +381 38-5959-3000 and ask for the after-hours mission duty officer.  

If you are calling from the United States about a U.S. citizen in Kosovo with an emergency, call the Office of Overseas Citizen Services at 1-888-407-4747, toll-free in the United States and Canada, or 1-202-501-4444 from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).   

Emergency questions or notifications about life-or-death urgent U.S. citizen issues should be directed to our office by phone.  Please do not send emergency information requiring an immediate response by e-mail.

For issues that arise during business hours, or after-hours issues that are not emergencies, please see our Information for Travelers page or contact us during regular business hours.  The Consular Section is open from 8:00 a.m. to 5:00 p.m., Monday through Friday, except local and U.S. holidays.