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U.S. Citizen Services
 

For U.S. citizen services, please refer to the links on the left navigation.

Stay Informed, Stay Connected, Stay Safe!

U.S. citizens can register at https://step.state.gov/step/. The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. 

Please see the handout for information about registration and to learn how you can help your fellow citizens in a crisis or emergency.

In Case of Emergency

If you are a U.S. citizen in Kosovo with an after hours American Citizen Services emergency, please call +381 38-5959-3000 and ask for the after hours mission duty officer.  

If you are calling from the United States about a U.S. citizen in Kosovo with an emergency, call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).   

For issues that arise during business hours, or after-hours issues which are not emergencies, please see our Information for Travelers page or contact us during regular business hours.  The Consular Section is open from 8:00 AM to 5:00 PM Monday through Friday, except local and U.S. holidays.

Smart Traveler Enrollment - STEP

Stay Informed, Stay Connected, Stay Safe!

U.S. citizens can register at https://step.state.gov/step/. The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. 

Please see the handout here for information about registration and to learn how you can help your fellow citizens in a crisis or emergency.